Non-refundable Policy

We strive to provide high-quality whitening strips to our customers. 

However, please be aware that all purchases of our whitening strips are non-refundable.

Exception: Damaged or Defective Products

All sales are final, but in the event of receiving damaged or defective whitening strips, please contact our Customer Support team at realaxcustomer.relations@gmail.com within 14 days. We will gladly assist by providing a replacement.

To replace your damaged or defective whitening strips to us, please follow these steps: 

Contact realaxcustomer.relations@gmail.com within 14 days from the date of sale.

Provide your name, order number, photo of defect whitening strips and the reason for your replacement.

Once our team approves your request, we will process your request, send out the replacement strips and we will notify you accordingly.